Where will you collect the car?
Plan the route from the terminal to your rental branch and the return.
Before reaching the desk
Keep the voucher, driving documents and required payment card accessible. Match the supplier’s name and pickup address to the booking, especially if it was made through a broker. Follow the airport’s rental signs only after confirming which branch you need.
Check the agreed arrival time and tell the supplier about a significant delay. An airport location is not a guarantee of an always-open desk or an automatic wait for every late flight. Keep the branch’s current contact details with the confirmation.
Inspect before driving away
Read the agreement and resolve unexpected charges or changes before signing. Check the transmission, fuel or charge level, mileage conditions and existing damage. Have discrepancies recorded through the supplier’s handover process and retain your own dated photographs.
Learn how to operate the vehicle, where required equipment is stored and which number to call after a breakdown. If the car differs from the booking in a way that matters, raise it while still at the branch. Do not treat an example model photograph as the contract.
Return to the rental location, not departures
Use the exact return address and the supplier’s car-return instructions. Allow time for refuelling or charging, inspection and the walk or shuttle to your terminal. A return to the general passenger drop-off is not necessarily a vehicle handover.
Follow the agreed fuel and out-of-hours procedure, keep receipts and photograph the car at return. Obtain a handover record where available and track the deposit release. If a later charge appears, use the agreement and collection/return evidence when contacting the supplier.
